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Information on delivery

After the order, You will receive an email confirming it. Only if there is a problem with the availability of products, or products are on demand, our operator will contact You immediately or within one to two business days. If the order is made on Friday after 12 at noon, weekend, or during holidays, the operator will contact You at the beginning of the next following working day.

The courier service takes over the shipments from APOLLO warehouse every working day from Monday to Friday from 08 to 16h, with the usual delivery time at designated address within 24h on the territory of the city of Skopje. If the address is outside Skopje area, usual delivery time is 48h. If the pick up is done on Friday or before a holiday, delivery usually takes one or two working days. For the delivery to be successful You need to be present at the designated address.

In case you will make an order without registration and you opt for “Payment upon delivery” our team will contact you to verify the address and the order.

All products are delivered within the specified period and conditions chosen by the buyer when making an order. The products are delivered with a guarantee (if the product has a guarantee), a delivery note and an invoice for the payment made. When receiving the products, the buyer is obliged to check the exact number of delivered products as well as to check for possible transport damages (quantitative and qualitative check-up). If there is a difference between items You have ordered and items You have received or any other complaint, the buyer should report it to the seller immediately. Products are replaced under the conditions prescribed in the law for Buyer Protection Act of the Republic of N. Macedonia. The changes in the rules of delivery will be publicly announced on the website www.mojtoner.mk at least 5 days before they enter into force.

If Your order exceeds 3000 Macedonian denars, the delivery is free of charge in the territory of the Republic of N. Macedonia. An exception is paper-based orders (due to heavy weight), as well as certain types of IT equipment (due to volume or specific technical characteristics). We are committed to provide the most favorable bid to the buyer in these cases.

For deliveries outside R. N. Macedonia, the cost of delivery is paid by the buyer, with obligation to us to provide the most convenient possible offer for delivery.

For orders with a value of less than 3000 denars, postage will be paid upon taking the shipment according to the tariff of the selected courier service.